E-mail and Online Security Tips

We take the threat of Internet fraud seriously and remain concerned with protecting your personal information. Please be aware that:

• brokersXpress will not request your login or password or your personal information by e-mail. Nor do we send attachments in an e-mail communication, except upon your direct request to a live person on our staff.
• To protect the security of your account, brokersXpress will not provide or confirm your password. No one from brokersXpress will ever request your password. If you forget your password, you will be able to reset it online at any time using our secure password reset service.
• Report fraudulent e-mails. If you receive a suspicious e-mail request from brokersXpress, please do not comply but call us at (888) 280-7030 or forward the e-mail to info@brokersxpress.com with your concern in order to verify its authenticity.
• From time-to-time we may send identity verification e-mail requests for accounts to comply with various U.S. and industry regulations. E-mail is not a secure form of communication. To arrange for a secure method to transfer of sensitive personal information or legal documents, please call us at (888) 280-7030.
• It is your responsibility to keep your password secure. If you distribute your password to third-parties, you assume responsibility for their actions. We recommend that you never share your password and that it be changed frequently – at least once a month. Secure password changes may be made online at anytime.
• Set your automated account logoff to a reasonable time, to help ensure that you never leave your personal information untended.
• brokersXpress recommends that you maintain up-to-date system software, a current anti-virus and anti-spyware software, an internet firewall solution, and we suggest you become familiar with your browser and computer's security settings. Anti-virus and anti-spyware software require frequent updates to keep pace with new risks.
• brokersXpress recommends that you use caution when accessing your account via a wireless network connection and refer to your wireless manual or software vendor for security capabilities.
• To help protect your account, you should use your own known computer and regularly conduct system tests for possible system vulnerabilities.
• Check your account regularly as well as your mailed quarterly statements to verify all transactions. Notify us immediately of any erroneous or suspicious transactions.
• For additional tips from the federal government and the technology industry, please visit OnGuard Online*. OnGuard Online also links to GetNetWise* which can help you select the right tools to secure your computer.

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*By providing links to other sites, brokersXpress does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to brokersXpress.

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